Friday, October 21, 2011

Cultural Knowledge a Key Competency in Care Coordination

A Program Created for Care Coordinators

At DAO we understand how important it is to have well-trained staff responsible for coordinating all the patient/consumer’s health care needs. Care coordination is the centerpiece of individual and family access and continuity of optimal health care services.

We implement a pioneering cultural and linguistic competence approach that goes beyond the one-dimensional instructional model. Our proven model has helped health care organizations, social service organizations and other community-based organizations achieve effective care coordination strategies. Our model is backed by cultural and health science knowledge, and promotes cognitive learning (critical thinking about the benefits of intercultural communication) and affective learning (creating values and behavior that illustrate intercultural communication).

We not only use proven models and strategies, we integrate lessons learned from the field and actual case studies.

For more information about this program, please go to:

http://daoconsultingservices.com/index.php?option=com_content&view=article&id=22:a-program-created-for-care-coordinators&catid=2:latest-news

Helen Dao, MHA

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