Dao Management Consulting Services, Inc.: October 2013

Cultural and Linguistic Appropriate Services for Multicultural Communities

A Program Primary Care Health Centers

The purpose of this program is to gain an understanding of a high- level performing primary practice through the integration of cultural & linguistic appropriate services. The goal is to ultimately provide tools and enhance the skills and knowledge of primary care providers in delivering comprehensive health care and education to multicultural populations. The need and rationale to integrate cultural competence into organizational policy are numerous. The National Center for Cultural Competence six compelling reason: Respond to current and projected demographic changes in the United States, eliminate longstanding disparities in the health status of people of diverse racial, ethnic and cultural background, improve the quality of service and health outcome, meet legislative, regulatory and accreditation mandates, gain a competitive edge in the market place, and decrease the likelihood of liability/ malpractice claims.

In a multicultural society such as ours, health professionals are more likely than ever to encounter cultural differences challenges based on people backgrounds, cultures, and socioeconomic levels. Nearly one in five Americans (19%) will be an immigrant in 2050 (Pew Hispanic Center, 2008).

Training Course Description (One full day training and available as a series of webinars)

This training is a case-based approach to promote discussion about cultural and linguistic appropriate services in primary care practices. It will provide participants with important facts, concepts and principles concerning the major ethnic groups and sub-groups residing in their region or State. Participants will gain an understanding of strategies to address cultural and linguistic barriers, cultural diversity and linking quality measures to cultural awareness, promoting positive attitudes, and enhancing communication. The goal is to ultimately enhance the skills, knowledge, and understanding in delivering comprehensive health care services for multicultural communities. This is an evidence-based curriculum, adapted from the National Center for Cultural Competence Curricula Enhancement Module Series.

This training is designed on field experiences and case studies, it is important to understand that a community is made out of a collective group of individuals. It consists of multiple cultures, ethnicities, and races. Because every community is different, it is essential to understand its needs such as social issues, health care, and mental health.

Participatory Nature of Curriculum

Participants will learn from one another through open, facilitated discussion.
Participants will benefit from the curriculum in different ways.
Mastery of ideal cultural and linguistic appropriate services is an evolving and experiential process.

Curriculum Matrix

Session I Concepts and Framework of Cultural & Linguistic Competency

Session II Linking Quality Measures to Cultural Awareness

Session III Rationale for the Critical Importance of Cultural Self-Assessment

Session IV Process of Inquiry - Communicating in a Multicultural Environment

For more information contact us at Helen@daoconsultingservices.com

Phone: 201-448-2046 or 201-686-7152

www.daoconsultingservices.com

Friday, October 11, 2013

Dao Management Consulting Services, Inc.: New and Exciting Program for Primary Care Health C...

New and Exciting Program for Primary Care Health Centers

Dao Management Consulting Services, Inc.: What Do You Want?

What Do You Want?

Tuesday, October 1, 2013

Q/A session about Medical Home and Patient Care Navigation