It can be difficult to know and understand the diverse needs of
patients and families when cultural and linguistic needs are unknown or
misunderstood. Having insight into the
patients’ cultural, ethnic, and linguistic background can help avoid
miscommunication and the potential for misdiagnosis or poor adherence to
treatment and appointments follow-up.
This tool was designed, as a vehicle to collect pertinent
information about the patient/family cultural and linguistic needs. The tool should be implemented in two stages:
- The first section is for the patient/family to answer during the intake process.
- The second session is for the health care provider/care manager to complete post-visit based on his/her observations during visit.
By completing this tool, we hope that the practice will identify
its strength and vulnerable areas such as lack of appropriate language
services, low level of staff training on cultural and linguistic appropriate
services, the need for a cultural broker, and creating a practice environment
where there is a two way communication between the provider and patient/family.
Here is the link to our tool, hope you find it useful.
About the Author:
Helen Dao, MHA
A Public Health Consultant
www.daoconsultingservices.com
201-448-2046
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