Integrating Day to Day Cultural Competency Knowledge Into Community-Based Program

I am getting ready to do a workshop on cultural competence integration in community-based programs. This is a great opportunity to translate theory into practice. One of my passions is to use transparency to integrate day to day cultural awareness and practices into programs integrated into the community. The best part of it is to see it developed, how staff and patients interact without them knowing that they are using cultural competence skills to have a clear and respectful communication despite of cultural diversity.

Helen Dao, MHA
helen@daoconsultingservices.com
www.daoconsultingservices.com

Building a team of care coordinators

Building a team of care coordinators: One of the things that we have learned during the process of working with clients in building effective and productive teams of care coordination is integration of patient direct service delivery and practice systems impact.

Helen Dao, MHA
helen@daoconsultingservices.com

Thinking Recognition...

If you are a practice getting ready to apply for NCQA PCMH recognition, there are a few things you should keep in mind before getting started:

* Identify an application facilitator, this person will be responsible for overseeing all your application activities and doing the final review of all documentation.

* Once you are ready to get started try focusing on the "Must Pass" elements and the "Critical Factors" because if you do not pass any of the "Must Pass" elements, your application is done  The same attention should be given to the "Critical Factors", standards will required that in addition to passing the factors you need to pass the standards, it is also required to pass the "Critical Factors".

* Make sure that you organize all your documents by standards and factors, it can get a bit confusing if good organization skills are not invested.

*Cross reference your documents with each standard and factor prior and during uploading to the ISS NCQA website.

*One you upload all your documents to reach of the elements, do another cross reference and do NOT forget to link each of the documents 

We hope you find these tips useful, let us know if you have any questions and will answer them as they come.

Good luck!

Helen Dao

helen@daoconsultingservices.com

"The Art and Science of Person- and Family-Centered Care"

I watched this video and thought about using it for staff/clinician training on patient-and family centered care approach.  I believe this clip can be used as an ongoing reinforcement of the reasoning behind the Medical Home and how to continuously motivate staff.



Check it out...



The Art and Science of Person- and Family-Centered Care



Helen Dao, MHA

Healthcare Consultant

Dao Management Consulting Services, Inc.

www.daoconsultingservices.com

Achieving Higher Standards of Excellence

Congratulations to Union Community Health Center, Bronx NY for getting recognized by NCQA as a level 3 Patient-Centered Medical Home. Helen Dao was the lead facilitator for the NCQA PCMH application!

This is one part of the work that many hospitals and Practices are taking on to reach the goal of achieving higher standards of excellence.  During this process, we learned a lot, we realized that every single staff, service, IT component are so vital to the understanding the workflow and operations of a single healthcare system or multiple systems. 

Helen Dao, MHA
Healthcare Consultant
Dao Management Consulting Services, Inc.
www.daoconsultingservices.com